Terms & Conditions

Last updated: 2026/03/01 · Effective: 2026/03/01

Note for website owner: This terms and conditions template is designed for South African e-commerce compliance under the Consumer Protection Act (CPA), Electronic Communications and Transactions Act (ECT Act), and general contract law. Replace all placeholders in [brackets] with your actual information. Consider having this reviewed by a South African legal practitioner before publishing.

These Terms and Conditions (“Terms”) govern your use of the RebelRain website located at www.rebelrain.co.za (“Website”) and your purchase of products from RebelRain (“we”, “us”, “our”).

By accessing our Website or placing an order, you agree to be bound by these Terms. Please read them carefully before purchasing. If you do not agree, do not use our Website or place an order.

These Terms are governed by the laws of the Republic of South Africa, including the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECT Act).

About RebelRain
Using Our Website
Products and Pricing
Orders and Contract Formation
Payment
Delivery
Returns, Refunds, and Exchanges
Product Warranty
Consumer Rights Under the CPA
Intellectual Property
Limitation of Liability
Privacy
Changes to These Terms
Governing Law and Disputes
Contact Us

1. About RebelRain

Business name: Elevate Internet Marketing T/A RebelRain
Registration number: 2009/022803/07
Physical address: 4 Tarentaal Road, Van Riebeeckstrand, Cape Town, South Africa
Email: info@rebelrain.co.za
Website: www.rebelrain.co.za

RebelRain sells filtered shower products in South Africa, including the RebelRain Filtered Showerhead and PureFlow Filter Cartridge.

2. Using Our Website

2.1 Eligibility

You must be at least 18 years old to place an order on our Website. By placing an order, you confirm that you are 18 or older and are legally capable of entering into binding contracts under South African law.

2.2 Account registration

You may choose to create an account on our Website. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at info@rebelrain.co.za if you believe your account has been compromised.

2.3 Prohibited use

You agree not to:

Use our Website for any unlawful purpose
Attempt to gain unauthorised access to our systems
Post or transmit harmful, defamatory, or fraudulent content
Scrape, copy, or reproduce our Website content without permission
Use automated bots or scripts to interact with our Website

2.4 Website availability

We aim to keep our Website available at all times but cannot guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue any part of the Website without notice.

3. Products and Pricing

3.1 Product descriptions

We take care to ensure product descriptions and images are accurate. However, minor variations in colour or appearance may occur due to photography and screen display differences. Product specifications may be updated without notice as we improve our products.

3.2 Pricing

All prices on our Website are displayed in South African Rand (ZAR) and include VAT at the current rate where applicable. Delivery fees are shown separately at checkout.

We reserve the right to change prices at any time. The price applicable to your order is the price displayed at the time you complete your purchase. If a pricing error occurs, we will contact you before processing your order.

3.3 Availability

All products are subject to availability. If a product is out of stock after your order is placed, we will notify you by email and offer a full refund or the option to wait for restocking.

4. Orders and Contract Formation

4.1 Placing an order

When you place an order on our Website, you are making an offer to purchase products at the listed price. A contract is formed between you and RebelRain when we send you an order confirmation email. We reserve the right to decline any order, for example due to stock unavailability, suspected fraud, or pricing errors.

4.2 Order confirmation

After placing your order, you will receive:

An automated order confirmation email (immediate)
A shipping confirmation email with tracking information once your order is dispatched

If you do not receive an order confirmation email within 24 hours, check your spam folder or contact us at info@rebelrain.co.za.

4.3 Order amendments and cancellations

You may request to amend or cancel an order before it has been dispatched. Once an order has been dispatched, our standard return process applies (see Section 7). Contact us as soon as possible at info@rebelrain.co.za to request a cancellation.

5. Payment

5.1 Accepted payment methods

We accept the following payment methods:

[Credit and debit cards (Visa, Mastercard)]
[EFT / Instant EFT]
[PayFast / PayGate / Yoco — update with your actual provider]
[Other methods as listed at checkout]

5.2 Payment security

All payments are processed through our secure payment provider. We do not store your full card details on our systems. Payments are encrypted using SSL/TLS technology. Your payment provider’s terms and conditions also apply to your transaction.

5.3 Failed payments

If your payment fails, your order will not be processed. Please check your payment details and try again, or contact your bank. If you continue to experience issues, contact us for assistance.

6. Delivery

6.1 Delivery area

We currently deliver to addresses within South Africa. [Update if you deliver internationally.]

6.2 Delivery fees

Order Value	Delivery Fee	Estimated Time
Under R500	[R 105]	[3–5 business days]
R1000 and above	Free	[3–5 business days]
Remote / outlying areas	[Surcharge may apply — quoted at checkout]	[5–7 business days]

6.3 Delivery timeframes

Orders are dispatched within [1–2] business days of payment confirmation. Estimated delivery times are [3–5 business days] to major centres in South Africa. Remote areas may take longer. These are estimates and not guaranteed delivery dates.

6.4 Delivery responsibility

Risk of loss passes to you upon delivery. Please ensure someone is available to receive the order. If delivery is unsuccessful, our courier will make a second attempt or leave a notification for collection. If a package is returned to us due to an incorrect address provided by you, a re-delivery fee may apply.

6.5 Damaged or missing items

If your order arrives damaged or items are missing, contact us within 48 hours of delivery at info@rebelrain.co.za with your order number and photos of the damage. We will arrange a replacement or refund promptly.

7. Returns, Refunds, and Exchanges

Our guarantee: If you are not satisfied with your RebelRain product for any reason within 30 days of delivery, we will provide a full refund — no questions asked.

7.1 30-day satisfaction guarantee

You may return any product within 30 days of the delivery date for a full refund, provided:

You contact us at info@rebelrain.co.za before returning the item
The product is returned in a reasonable condition (normal use wear is acceptable)
The original packaging is included where possible (not mandatory for satisfaction returns)

We cover return shipping costs for satisfaction guarantee returns within South Africa.

7.2 Defective or incorrect products

If you receive a defective product or the wrong item, contact us within 48 hours of delivery. We will arrange a replacement or full refund at no cost to you, including return shipping. Please include photos of the defect or incorrect item in your email.

7.3 Refund processing

Once we receive and inspect your return, we will process your refund within [5–7] business days. Refunds are issued to your original payment method. Please allow a further [3–5] business days for the refund to reflect in your account, depending on your bank.

7.4 Exclusions

The following are not eligible for return or refund:

Filter cartridges that have been opened and used (for hygiene reasons), unless defective
Products returned after 30 days from delivery (unless covered by warranty — see Section 8)
Products damaged by misuse, improper installation, or modifications

7.5 How to initiate a return

Email us at info@rebelrain.co.za with your order number and reason for return
We will respond within 2 business days with return instructions
Package the item securely and attach the return label we provide
Drop off at the designated courier collection point
Refund is processed within 5–7 business days of receipt

8. Product Warranty

8.1 Showerhead warranty

The RebelRain Filtered Showerhead carries a [12-month] warranty against manufacturing defects from the date of delivery. This covers faults in materials and workmanship under normal use.

8.2 What the warranty covers

Manufacturing defects in the showerhead housing or internal components
Failure of the filter cartridge connection or housing under normal use
Leaks or seal failures caused by manufacturing defects (not improper installation)

8.3 What the warranty does not cover

Normal wear and tear
Damage caused by improper installation (including overtightening, use of incorrect fittings, or non-standard plumbing)
Damage caused by water pressure outside normal residential ranges
Physical damage caused by dropping, mishandling, or accidental damage
Failure to replace the filter cartridge at recommended intervals
Filter cartridges (consumable items, not covered by warranty after use)

8.4 Making a warranty claim

To make a warranty claim, email info@rebelrain.co.za with your order number, a description of the defect, and photos. We will assess your claim and respond within 5 business days with a resolution — replacement, repair, or refund at our discretion.

8.5 Consumer Protection Act warranty rights

Nothing in this warranty limits your rights under the Consumer Protection Act 68 of 2008. See Section 9 for a summary of your CPA rights.

9. Consumer Rights Under the CPA

As a South African consumer, you have rights under the Consumer Protection Act 68 of 2008 (CPA) that we are required to uphold. Key rights relevant to online purchases include:

9.1 Right to cancel direct marketing

You may opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails or contacting us directly.

9.2 Right to cooling-off period (Section 16)

Under the CPA, if you entered into a transaction as a result of direct marketing (e.g., you were approached by us), you have the right to cancel the agreement within 5 business days of delivery, without penalty. This right does not apply to purchases you initiated yourself through our website.

9.3 Right to safe, good quality goods (Section 55)

You have the right to receive products that are reasonably suitable for their intended purpose, of good quality, and free from defects. If a product fails to meet these standards, you have the right to return it within 6 months for a refund, replacement, or repair.

9.4 Right to return defective goods (Section 56)

If a product is defective, you may return it within 6 months of delivery for a repair, replacement, or full refund. We will not charge you for the return of a defective product.

9.5 Right to disclosure

We are required to provide clear information about products, pricing, delivery terms, and your rights before you purchase. If you feel we have not met this obligation, contact us or the National Consumer Commission.

National Consumer Commission (NCC): Website: www.thencc.org.za · Complaints: 012 428 7000

10. Intellectual Property

All content on our Website — including text, images, logos, product photography, designs, and written materials — is the intellectual property of RebelRain or our licensors and is protected by South African copyright and trademark law.

You may not copy, reproduce, distribute, modify, or use any of our content for commercial purposes without our prior written permission. Personal, non-commercial use (such as sharing a product link) is permitted.

The “RebelRain” and “PureFlow” names and logos are [registered trademarks / trademarks] of Elevate Internet Marketing. Unauthorised use is prohibited.

11. Limitation of Liability

11.1 General limitation

To the maximum extent permitted by South African law, RebelRain’s total liability to you for any claim arising from your use of our Website or purchase of our products is limited to the amount you paid for the product(s) in question.

11.2 Exclusions

We are not liable for:

Indirect, consequential, or special damages (such as loss of income or opportunity)
Damage caused by misuse, improper installation, or modification of our products
Damage caused by events outside our reasonable control (force majeure)
Temporary unavailability of our Website
Third-party content linked from our Website

Important: Nothing in these Terms limits your statutory rights under the Consumer Protection Act or any other South African law. These exclusions apply only to the extent permitted by applicable law.

11.3 Product use disclaimer

Our filtered shower products are designed for standard residential shower use with South African municipal water. They are not intended as water purification systems for drinking water. Claims regarding skin and hair benefits are based on general industry knowledge and customer feedback and are not intended as medical advice. If you have a medical condition, consult a qualified healthcare professional.

12. Privacy

Your use of our Website and purchase of products is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information in accordance with POPIA. Our Privacy Policy is available at www.rebelrain.co.za/privacy-policy and forms part of these Terms.

13. Changes to These Terms

We may update these Terms and Conditions from time to time. When we make material changes, we will:

Update the “Last updated” date at the top of this page
Post a notice on our Website

The Terms in force at the time you place your order apply to that order. Continued use of our Website after updated Terms are posted constitutes your acceptance of the changes.

14. Governing Law and Disputes

14.1 Governing law

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any dispute arising from these Terms or your purchase will be subject to South African law.

14.2 Dispute resolution

We prefer to resolve disputes directly and informally. If you have a complaint, contact us at info@rebelrain.co.za and we will do our best to resolve it within 10 business days.

If we cannot resolve a dispute directly, you may refer it to:

National Consumer Commission (NCC): www.thencc.org.za · 012 428 7000
Consumer Goods and Services Ombud (CGSO): www.cgso.org.za · 0860 000 272
The Magistrate’s Court or High Court with jurisdiction over the dispute

14.3 Jurisdiction

You consent to the jurisdiction of the [Magistrate’s Court / High Court] of Cape Town for the resolution of any dispute arising from these Terms, without prejudice to our right to bring proceedings in any other court of competent jurisdiction.

15. Contact Us

For any questions, concerns, or requests related to these Terms and Conditions:

Email: info@rebelrain.co.za
Physical address: 4 Tarentaal Road, Van Riebeeckstrand, Cape Town, South Africa
Response time: We aim to respond within 2 business days

RebelRain is a South African brand. Registered in South Africa.